Refund and cancellation policy
Clear guidelines on digital tool licenses, subscription renewals, and how to request your money back.
14-day return window
Applies to all standalone marketplace tools, scripts, and pre-packaged AI templates.
Subscription freedom
Cancel Starter and Growth plans anytime from your self-service account portal.
Fast processing
Requests are processed within two business days to the original payment source.
1. Digital tool licenses and marketplace purchases
Digital tools, agent templates, custom automation scripts, and downloadable assets purchased through the AI Hub marketplace are eligible for a refund within 14 days of purchase.
To qualify for a digital tool refund, the product license must not have been activated on more than one production instance, and API token allowances tied to the package must remain at less than 10% utilization.
Custom development deliverables or bespoke agency integrations approved after milestone testing are non-refundable once deployed.
2. Subscription cancellations across tiers
Starter tier: Monthly subscriptions can be canceled at any time from your account settings. Your access continues until the close of the current billing month, and no future charges will occur.
Growth tier: Annual or quarterly billing cycles may be canceled within 7 days of the renewal date for a prorated refund of unused months. Monthly plans follow standard end-of-billing-cycle termination.
Enterprise tier: Custom service-level agreements and enterprise automation retainers are governed by the specific terms signed in your master service agreement. Standard early termination requires a 30-day written notice to your account manager.
3. How to submit a refund request
Send an email directly to futureaihubofficial090@gmail.com with the subject line 'Refund Request – [Order or Invoice Number]'.
Include your account email, purchase date, the specific item or subscription tier, and a brief description of the issue you experienced.
Our finance team reviews all requests within 2 business days. Approved refunds are credited directly back to the original payment method within 5 to 10 banking days.
Need assistance with an active charge?
If you experienced an issue with an AI agent license, marketplace script, or automatic billing cycle, contact our support desk directly with your transaction details.